F.A.Q - Frequently Asked Questions

Friday, Jan 18, 2008 | by CasinoGuide

How do I download a casino client? This is not as difficult as it might seem. Most casinos has step-by-step guides on how to download and install a casino client, and the only decision you have to make is where on your hard drive you whish to place the program.

Getting started - Download, Deposit and Play

How do I download a casino client?

This is not as difficult as it might seem. Most casinos has step-by-step guides on how to download and install a casino client, and the only decision you have to make is where on your hard drive you whish to place the program. For more information about this, read our article about downloading and installing casino software

Can I play online-casino games on my Mac?

Yes. Many of today's online casinos allow you to play directly in the web browser using no download software like Flash.

Can I play free casino games?

Yes. Almost all of today's online casinos offer play-money games. You only have to download the software and open an account (some casinos offer instant pay that doesn't require an account.) These games are a perfect opportunity for players to learn the rules and the practise basic game strategies.

How old do I have to be to play online casino games?

Usually, you have to be 18 to participate in real-money games, but some casinos only allow players over 21. There is, however, no age limitation on play-money games.

How do I make a deposit into a casino account?

Most casinos have a multitude of payment options. You can usually make a deposit with all major credit cards as well as a large variety of online-payment options such as NETeller, FirePay, Click2Pay etc.

 

Online Casino Security

How does a casino protect my private information?

Since you provide online casinos with much personal information, such as your credit card number, you want to be sure that this is handled with the highest of security. Fortunately, it is. All online casinos use some sort of encryption, and the best type is the 128-bit SSL encryption, which is used by most casinos. This is the same system most banks and credit card companies use.

Can I track my previous deposits and withdrawals?

Yes. Most casinos online provide players with complete transaction history. If there fore some reason would be a dispute between a player and the casino, both parts can study all past transaction.

Is the outcome of a casino game actually random?

Yes. All games in serious online casinos use random number generators (RNG). This makes every roll of the dice, every spin of a roulette wheel and every video-poker hand isolated events, not affected by the past or the future. Since a casino has an edge in the games, they don't need to manipulate the outcome. In fact, it would be an incredibly stupid decision. Study our article about random number generators to find out how they work.

 

General Question about Online Gambling

What is a casino's average payout?

When choosing an online casino, make sure you can find the casino's average payout. This will be displayed in percentage form - usually around 97%. This means that the casino has an average edge of 3% on every wager. Remember that this is all games combined, some games have a larger advantage and some a smaller.

Can I chat with other players in an online casino?

Yes. If you wish to chat with other players during the game, join an online casino that offers multi-player games.

What is a multi-player game?

A multi player-game is a casino game that allows more than one player to participate simultaneously - common in table games such as blackjack, roulette and craps. There are also casinos that offer private games. In these games, you are allowed to create tables and invite whoever you want. Study the [[LinkInternal:]]casino reviews[[/Link]] to find casinos with multi-player functions.

What is the Unlawful Internet Gambling Enforcement Act (UIGEA)?

This is a US law passed in 2006. It is supposed to prevent the use of credit cards and other payment instruments to fund off-shore casino and poker sites. US players, however, can still play casino games on the Net. They only have to choose a site that still allows US players. We offer a complete list of US casino sites and US poker sites.

What is the gamblers fallacy?

The gamblers fallacy is the belief that random events affect each other and that the outcome of a particular event is more likely to occur because of what happened before. This is an incorrect belief, and random events - like a roulette spin or a throw of a die - are not affected by what happened in the past.

What is a progressive jackpot?

A progressive jackpot is a jackpot that increases with each coin wagered. A Progressive jackpot consists of many slots or video poker machines, and a small part of every player's wagers goes into a growing price pool. These jackpot can become huge and sometimes exceed $1,000,000.

 

Casino Bonus - Different Types of Casino Bonuses

What is bonus match?

Bonus match is the percentage that shows how a casino matches a new client's first deposit. Say that the mach bonus is 50%, and you deposit $100, then your bonus becomes $50 (0.5x100 = 50.) Note: Also remember to examine the max bonus.

What is max bonus?

The max bonus indicates the largest bonus amount you are able to earn. If a bonus offer is 200% bonus match, up to $400, your bonus is maxed when depositing $200 or more (2x200 = 400.)

What is no deposit bonus?

A no-deposit bonus is a bonus that a casino instantly pays out when a customer opens an account - no deposit required. The bonus conditions are somewhat different between casino sites, but usually the bonus amount has to be "rolled over" a number of times before a player is allowed to cash it out.

What are comp points?

Complementary points (comp points) are awarded to loyal players in most online casinos. When you participate in real-money games, you are awarded points. These points are then converted into real money or merchandise, can give you a higher VIP level etc. Visit casinos' homepages to find out if they award comp points and how these points can be used.

What is a refer-a-friend bonus?

As the name implies, this is a bonus you receive when you refer players to a certain online casino. When you refer a friend, and he/she makes a first deposit, you'll get a bonus. Usually this bonus is a fixed sum, normally $50-$100, but sometimes you'll get a percentage of your referral's first deposit.

What is a reload bonus?

A reload bonus works much like a sign-up bonus but is only offered to existing players. You make a deposit, and the casino will match it. Sometimes when you see a large first-deposit bonus offered on a casino's webpage, it is actually a combination of a first-deposit bonus and a number of reload bonuses.

When can I withdraw a casino bonus?

When you make a first deposit at casino site, you can sometimes instantly receive your first-deposit bonus. This, however, doesn't mean that you can withdraw the money right away. Usually your bonus has to be rolled over a number of times first. In our reviews, you can compare different casinos' wagering requirements.

 

Roulette

Is there a water proof roulette system?

No roulette system works in the long run. The martingale system, however, theoretically gives positive expectation (under certain conditions.)

What is the casino's advantage on an American roulette wheel compared with a European?

If you have the opportunity to choose between an American and a European roulette game, always choose the European version. In doing so, the casino will only have a 2.63% edge instead of 5.26%. Study the roulette strategy page for in-depth information on how to maximize roulette profit and minimize the house's edge.

Do previous outcomes in roulette affect a new spin?

I can't emphasise this strongly enough: Each roulette spin is a random event; neither the past, nor the future, has any affect on a spin.

 

Blackjack

What is the casino's edge in blackjack?

Blackjack is a game where your decisions really matters. If you deploy the basic blackjack strategy, you are able to reduce the house's advantage to less that 1 %. But if you play randomly, the house edge has to be described with two figures.

In blackjack, do other players' actions affect your game?

No. Sometimes you hear players blame other players for making wrong decisions and therefore give the dealer a 21 he was not supposed to get. But remember that this player is just as likely to make the dealer go bust. In the long run, other players' actions don't matter.

Can I count cards in online blackjack?

No. The cards are randomly shuffled prior to each hand being dealt.

What is a blackjack tournament?

A blackjack (elimination) tournament basically works like a poker tournament. Instead of playing with real money, you play with chips, and your goal is to stay in the game as long as possible (not get eliminated). In regular blackjack, your opponents' actiond doesn't affect your decisions, but here they do. Study our article about blackjack elimination strategy to get the most out of your blackjack tournaments.

 

Slots/Video Poker

Why should I always play video poker and slots with max coins?

The standard slots/video poker machine doesn't offer a flat payout structure. The more you bet, the more times your wager multiplied when you win. Mathematically, it's therefore best to always wager the maximum amount allowed. This is usually also the case if the game offers a progressive jackpot. To qualify for the jackpot, you have to bet max.

Is a slots machine that hasn't paid out for a while more likely to pay out in the future?

No. A slots session is made up of a number of random events, which do not affect each other.

Can I get positive expectation in video poker?

On the contrary to most other casino games, certain video-poker machines offer players positive expected value. But how's that possible? The thing is that you need to deploy the perfect video poker strategy to get an edge, and since most players don't do that, casinos are able to give the knowledgeable players an advantage.

 

Craps

Which are the best bets I can do in craps?

Most gambling experts advice you to stick to the pass/don't pass and come/don't come bets. These wagers have very low house advantage. All types of proposition bets have a huge house edge and should be avoided at all costs. Study all craps odds and payouts.

Is it possible to control a dice roll?

It's not impossible, but it is very hard. There are a few craps experts, Dominic LoRiggio and Chris Pawlicki for instance, who have made a fortune by deploying, what they call, rhythmic rolling. This is, however, nothing the average gambler should try.

What words do I have to know before I start playing craps?

For someone who has never played the game before, the lingo by the craps table can sound like nonsense. People talk about hardways, yo bets, and box numbers. Study our craps glossary to learn all the important terms.

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